Frequently Asked Questions

There are no set visiting hours here. The biggest things to remember are allowing your loved one to get all the rest they need and allowing yourself all the rest and time away that you need! We encourage families to attend scheduled activities with their loved ones – to encourage their involvement!

Meals are served at 8, 12, and 5. These are approximates based on meal prep time, etc. We very strongly encourage every resident to come to the dining rooms to eat each meal, unless there are extreme extenuating circumstances.

Laundry services are NO additional charge to the resident. Laundry is picked up daily, following every change, and generally returned within 24-48 hours. We have plenty of plastic hangers to hang things and return them.  With this, we ask that all clothing items (or anything you want to have returned) be marked with your loved one’s name.  We do have non-iron-in, washable labels you can use, or we would be happy to mark the clothing and personal items ourselves.  Please just let us know if you need assistance in doing this!

The cost of an initial physician assessment, along with regular monthly assessments by the Dr or the Nurse Practitioner will be billed through the resident’s insurance and then any copayment that needs collecting will go directly to the DPOA/responsible party. This is the same for the Psychiatrist, Podiatrist, Medications, Labs, and X-rays. There are some other additional physician or clinical services that can be available, but not necessarily billed through insurance, but instead are private pay and/or pay at the time of service.  These things will be discussed with social services upon setting them up. On admission, the contract and consents you sign, give approval for specifically the Psychiatrist and Podiatrist.

There is a sign-in sheet when first coming into this center, at the reception desk. We ask that all visitors sign in upon arrival and sign out when leaving. This may be used for various purposes, but especially if there is an emergency in the building and we would know who to account for.

The general expectation of our administration staff is for our residents to be dressed when out of their rooms. We ask families to provide comfortable day clothes, and comfortable sleep clothes, along with proper and safe shoes and slippers if they are used to this.

You are most welcome to hang pictures and other personal things on your loved one’s walls, in order to make it more of their home. You are also welcome to have their television hung on the wall. With any of these, our maintenance director would be more than happy to hang these up.  For the television, you will need to be sure and provide a mount for the size of the television you have.  You might want to be sure it’s a full swivel mount so it can be angled in any direction for comfort.

Cable is included in the monthly cost. Telephones are NOT in the rooms because of potential misuse/overuse. Residents can, however, receive calls at the nurse’s station, and you will have the direct number for it to make direct contact.  Some families still want to provide cell phones, but with their disease process, this is risky due to their inability to use them, as well as the potential of losing or even having it go through the laundry.

We ask that nothing sharp or that could potentially be easily used in a harmful manner towards others – either by your loved one or possibly another resident if they get ahold of these. This would include things like knives, razors, pointed scissors, etc.

Residents are not permitted to keep any medications in their rooms without a physician’s order. This includes even cough medications, inhalants, cough drops, ointments, etc.

Electric coffee pots, hot plates, mini-fridges, electric blankets, heating pads, heaters, etc are not permitted in resident rooms.

Residents are more than welcome to have non-perishable food items in their rooms, in air-tight containers, please. If they have items such as drinks you will bring in specifically for them, you are welcome to do so – please make sure their name is on the items and give them to the nurses, as there is a refrigerator in the nurse’s station, locked behind the medication room.

If the family desires 1:1 constant care, the family has the right to hire private duty staff with the expense incurred by the family or responsible party. Private duty staff must follow all the rules and regulations of this center.

Residents may not leave the center without the approval of their DPOA or decision maker. Also, if this is approved, the resident must be signed out at the nurse’s station and signed back in upon returning.

Residents are not permitted to smoke in the center or on the grounds. We are a NO SMOKING center – including outside the front door or the back door. Please know if anyone attempts to smoke directly outside the back door, there is a generator there which would be VERY detrimental to your health!!

Fire drills are held regularly. Families and visitors will be given appropriate instructions in an emergency by the charge nurse, Administrator or First Responders.

Residents are permitted to leave the center for outings with approved persons by the DPOA or decision maker. If an outing will last over the time that medication is passed, please make arrangements for nursing to send with you the medications they will be receiving. If there is an overnight leave, please be sure to get this approved by the administration with enough notice to be sure this is communicated to all the appropriate staff, and so that nursing can put together all medications needed and any other supplies that may need to go with. We don’t necessarily encourage this unless there are circumstances that warrant this, and the resident has already adjusted well to their surroundings.

DPOAs, families, or any other responsible parties, are welcome and encouraged to attend the initial care plan meeting with Social Services, Activities, Nursing and Dietary, to gather a lengthy social history of the resident, to best care for them as an individual. Following the initial, these parties are again welcome and encouraged to attend and participate in quarterly care plan meetings, with the same disciplines. If the resident is on Hospice services, hospice will also be invited to participate in these meetings. We STRONGLY encourage DPOA and any other decision makers to communicate with the charge nurse and other administration if there are questions or concerns prior to the care plan meeting time.  We want to ensure we are meeting expectations as much as we possibly can.

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

Mail is delivered to residents personally daily except for weekends and holidays.

Jackson Creek Memory Care
Attn: ___________________ Room No. _____
19400 E 40th St S Ct
Independence, MO 64057

Consider using our Send a Greeting feature on the website. You can type a message through our variety of email card options that we will print out and hand-deliver to your loved one residing in our facility. Our email feature is free of charge.

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.